To read all the way through the terms takes up to 8 minutes. Most tv commercials are longer than that.
Doghouse Repair (hereinafter, Doghouse) takes phone orders. Phoned in orders are done in agreement with the following terms and conditions. If you want to place an order and can't do it by phone or with a United States issued credit card, please see the Cashiers check/Money order instructions.
(1A) If you believe you made a purchase from us but you didn't get a confirmation e-mail saying so, your order did NOT get processed. You will have, immediately upon failure of your order, received a failure message explaining the failure. Try again, to place your order, following the directions or information in that message. Once you get a confirmation e-mail, you'll know your order processed correctly.
(1B) If after placing an order, you want to order more and have the orders combined to save shipping, we will do that for you if the placement of the orders is timely enough to accomplish combining them. There is a $3 fee for this service, which will be deducted from your unused shipping, or added to your card, if no unused shipping exists to debit from.
(2A) If you've made a purchase through our site, all the way through to receiving either our confirmation e-mail or your online receipt, and then choose to cancel, we will gladly issue a refund, less 3% (for processing the refund & labor) for restocking your canceled order. The 3% will only be charged if the cancellation is untimely. Untimely is quite simply, after the bank has processed the sale. Electronic processing is very fast. Once the bank processes the sale we cannot void it. Hence, the 3% charge.
(2B) When placing an order for an out of stock* item, that, is considered a special order, and will not be refundable, if we've already placed the order with our supplier, for you, prior to your canceling.
*examples of how we indicate an item is out of stock are:
The item ad says in black bold "This item is currently out of stock"
The item ad content contains the phrase "Allow 4 days to ship, please."
(3) Many of our product ads have instructions clearly directing you to e-mail Doghouse for your shipping cost to get that product to you. We will not be responsible for your failure to read the ad or the warning during checkout, for the item you are purchasing and have that failure to read cause Doghouse to incur transaction fees from the bank involved. If you ignore those instructions and proceed with purchasing that item, we will void your order, at no cost to you, if that order is placed while we are able to electronically void it. If we are unable to electronically void it due to the time of day (such as when we are closed), or due to the day itself that the order was placed (such as when we are closed), we will issue a credit back to the card used for that purchase, less a 3% handling charge to cancel the order & refund your remaining funds.
(4A) Since we ship USPS and UPS, both reputable sources of delivery, we will believe your package was delivered to the address we were given. It's your responsibility to receive the package. Regarding only UPS deliveries: the above circumstance includes any specific instructions you give us, such as "leave by the garage door". Therefore, there will be no refunds or credits issued if you say you did not actually get your package.
(4B) It's your responsibility to carefully unpack the order so that you don't discard product that may be hidden by our packing material or process. Our processing / pulling / packing steps have safeguards to insure you get what you ordered. We won't be responsible for items you have thrown away with packing material.
(4C) Unless you have chosen to omit insurance, we insure all orders through the shipper. By omitting insurance, you assume all responsibility in the event of a lost or damaged package.
(4D) If you elect "signature required" on your order, you will be charged $3.25 in addition to the posted shipping, as a separate sale, if there's no unused shipping to debit from. You agree to let Doghouse charge you the additional fee.
(4E) We will ship to P.O. boxes, by US Postal Priority Mail only. There is no tracking available or offered on Priority Mail. The following applies to all methods of shipping: Shipping by "Rush" or "I need it NOW" requests will cost more, because you want your order treated faster than those people whose orders were placed ahead of you.
(4F) Any truck (not UPS) orders must be confirmed before it is shipped. What this means: You'll place your order with us as usual, we'll get it as usual, then we'll communicate with you through the information you gave us in the order. You must confirm the truck shipping information and items to ship, before we'll send the order.
(4G) There is no way to know who really signs for your order, since ID verification is not required on these types of delivery. Therefore the responsibility of who signs for it, is yours.
(4H) Truck shipments must go to a business address or must be picked up by you at a local dock, to be determined by the trucking company used. No residential deliveries by truck.
(5) All shipments by UPS will be treated as residential. Be certain of the ship to address you give us. If UPS corrects the ship to address to facilitate the delivery, it will cost us an additional $6. You agree to let Doghouse charge you for the additional fees incurred by the correction.
(6A) Due to the rising costs of freight, labor, production and our suppliers price structures, Doghouse reserves the right to change prices without notice. We try our hardest to insure that when a product is out of stock, it is indicated in the ad. Sometimes, though, the product may not be in stock & immediately shippable, due to sales taking place while you are in the process of completing your purchase.
(6B) Shipments outside of the contiguous United States may cost more than our program charges you. We'll e-mail you with a corrected price after we become aware of the actual cost to ship your order. At that time you'll have the option to cancel the order or pay for the additional shipping.
(7) Doghouse reserves the right to:
1) Withhold shipment of your order if you have made an error in or regarding that order (which increases the price of that order) until such time as you have e-mailed Doghouse a response to our having phoned or e-mail alerted you of the error.
2) Substitute items of equal or better value and quality on all orders.
3) Remove your chosen items from their original packaging so that we may pack your order to fit more easily in the shipping box.
(8A) Due to the nature of high performance applications, the parts and transmissions in this site are sold without any express or implied warranty of merchantability or fitness for a particular purpose. This is due to our (Doghouse & our suppliers) lack of control of how the parts will be installed, the conditions they will be used in or the application. Time is not necessarily of consequence. However, the parts are designed by their manufacturer & sold by the respective suppliers for specific intended purposes, described in each part's ad.
(8B) If you decide that the part you are interested in can also be used for something other than what that item's ad represents, that decision is up to you & is not supported by Doghouse or our suppliers.
(8C) Pictures on this site are for you to enjoy. We'd like you to be able to see your dream part. However, the likeness depicted may differ from the product.
(9A) Every effort is taken to ensure that the reconditioned parts we offer are as good as money will allow them to be, however, ultimately, they are used and as such will have no warranty.
(9B) Any product purchased from our free classifieds section, or elsewhere in the site, sold as reconditioned or used, will have no warranty, and is not returnable.
(9C) Additionally, any carburetor, new or used, alone or in kit form, installed or not, sold on this site is sold without warranty, and is not returnable.
(10) If you don't want to, or can't use, a United States issued credit card, click on the Cashiers check/Money order instructions link & follow the directions.
(11A) Some customers using United States issued credit cards may be asked to:
Give the card issuing bank the same name & address for record, as we are given for delivery.
(11B) Give the card issuing United States bank phone number to Doghouse for validation. If Doghouse can't validate your sale, due to inaccurate information given by you during the purchase process, Doghouse will not ship the purchased items. If Doghouse cannot validate the sale, we will void it entirely. If you do not wish to provide us information that will let us validate the sale, we will void your order.
(12) Regarding International shipping; We don't ship outside the United States. This means if your address isn't in the United States, we won't sell to you. We don't process credit cards issued outside the United States. Orders placed with credit cards issued outside the United States will be voided.
(13) Dumont Dunes customers using credit cards that will not process, will be notified through a public posting on the Dumont Dunes page, after 2 calls have been made to them, if a contact phone number is available to Doghouse. Furthermore, an additional service charge of $40 will be added to any future purchase or attempt to pay off the debt. Once the debt is removed, so will be the posting on the Dumont Dunes page.
(14A) Non-Defective product returns (such as gifts or unused purchases) within 30 days must be in original packaging, unused, not installed and clean as to be in salable condition. ALL returns are subject to inspection, which may take up to 7 days or more. Transmission returns may be subject to complete tear down & rebuild, for inspection purposes, the expense of which will be deducted from any possible/applicable refund. A restocking fee of 20% (of the product returned value) may be applied to your return. Any product except those referenced in 9B & 9C and any items shipped by truck (not UPS), may be returned for merchandise credit only. There are no returns for any truck shipped items.
#15C & 15F below, both apply here.
(14B) Sheet metal: Despite our best efforts, sheet metal parts (fenders, hoods, deck lids, floor pans, body panels) may suffer minor, surface scratches or dings during shipping.
Scratches in the rust preventative coating (not considered primer) and minor dings are not unusual and cannot be prevented.
These flaws are easily repaired and sheet metal parts with these minor defects are not considered to be damaged product.
(15A) What you should be prepared for if a product needs to be returned:
Doghouse is dedicated to the assurance of complete customer satisfaction. Should your order be deficient in any way, you must E-Mail us, with specific details. We will respond quickly with instructions and a return authorization code (RAC). RAC's are given only through e-mail requests for record-keeping purposes.
(15B) It must be returned in its original product box, if applicable, (not the packing box) or packaging. Pack carefully to avoid damage. Doghouse is not responsible for loss or damage due to your improper packing.
(15C) Return the item to Doghouse Repair freight prepaid. Doghouse is not responsible for freight charges for or due to your return, unless the return is due to a Doghouse error such as incorrect packing by part or quantity.
To ship or mail to us by UPS, FedEx, US Mail, or Consolidated Freight, send to:
Doghouse Repair, 1371 W. Basin Ave, Pahrump, NV 89060-4513
COD or Freight Collect returns are not accepted. Doghouse will refund the return shipping charges at regular ground charges only, if the return is due to a Doghouse error. We recommend you insure the package for its full value in case of damage or loss. The RAC must be clearly visible on the outside of the package. Packages returned without an RAC will take longer to process, since investigating the origin of the order is harder without it. As such, orders returned without an RAC are subject to an additional 10% research for return fee.
(15D) Defective items will be replaced per our supplier's warranty for that particular product, if any warranty exists. Products used for Racing, Competition, or Off-Road have no warranty. Long blocks sold on this site have only the warranty provided by the builder, if any exists. All care is taken when shipping anything with glass; however, Doghouse will not be responsible for broken glass under any circumstances.
For Non Defective product returns, see 14A above.
(15E) Any items, which have been pre-installed, cut, painted or otherwise modified in any way, are not eligible for a credit.
(15F) Personalized and special ordered items are not returnable. Electrical items, carburetors and items sold as used or close out, are not returnable.
(15G) In all events seller liability is limited to replacement of the merchandise or the invoice value of material found/deemed to be defective. Shop/labor costs for removal, installation or damage resulting from delay or loss of use in service or repair or for incidental or consequential damages or any other costs are not included.
(15H) All returns are subject to a 20% restocking fee (see 14A), at Doghouse discretion.
Claims and Shortages:
(16A) All shipments should be visually inspected for package damage prior to the signing (where applicable) of your acceptance. Where there is package damage, there may be product damage. Make the shipper/ carrier aware immediately & immediately inspect for product damage. File a claim with the shipper/ carrier if damages are present. If damages or shortages are found after the package is unpacked, you must immediately notify the shipper/ carrier to file a claim. The shipper/ carrier will contact Doghouse regarding your claim. If you also want to contact Doghouse, please do so by E-Mail. All claims of damaged product must be made by E-Mail. Phoned in reports of a claim will not be accepted. E-mail is required for a record of date, time & content. Notify Doghouse of any product shortages immediately, by E-Mail.
(16B) It's your responsibility to carefully unpack the order so that you don't discard product that may be hidden by our packing material or process. Our processing/pulling/packing steps have safeguards to insure you get what you ordered. We won't be responsible for items thrown away with packing material.
(17) Unused Shipping Refunds:
All products purchased on this site are eligible for unused shipping refunds with the following exceptions:
the ad says 'no unused shipping refund on this'
the ad says 'you must e-mail us for shipping cost to you'
the sub total of your purchase does not exceed $25.
(18) DISCLAIMERS:
The use of recognized manufacturers and their respective model names/numbers by Doghouse is for the sole purpose of application and description and in no way denotes their use to infer a direct connection between Doghouse or its products and those automobiles manufacturers or factories.
Caution: The products on this website which alter your engine or vehicle performance may only be legal for racing vehicles which may never be used upon a highway and may not comply with the requirements of your state/local laws regarding noise or emission levels. It is your responsibility to research that legality.
(19) Doghouse is not, in any way, licensed, sponsored, endorsed or affiliated with VOLKSWAGEN and the parts herein offered for sale are not GENUINE VOLKSWAGEN parts unless so specified.
(20) Confidential E-mail & Viruses:
E-mail from Doghouse and any files transmitted within it are intended solely for the use of the individual or entity to which they are addressed to, and may contain proprietary, confidential or privileged information. Any dissemination, distribution or copying of that mail, by persons other than who it is addressed to, is strictly prohibited. Though Doghouse takes precautions to try to ensure that no viruses are forwarded through e-mails, attachments or other documents or files sent from Doghouse's server, it remains your responsibility to check for viruses. Doghouse accepts no liability for any damage caused by any virus transmitted by Doghouse's e-mails.
Doghouse Repair is a Nevada Corporation
